In every turnaround I’ve led, the pattern is consistent: thoughtful strategies, capable teams, and strong intent, yet results fell short. The root causes? Strategic misalignment, operating in functional silos, breakdowns in collaboration/communication across the commercialization chain, and most evident, a clear dilution of Voice of Customer (VOC) and Voice of the Employee (VOE). These are a costly, recurrences that cause a “Deemphasizing of the Simple”, overlooking the critical fundamentals that actually drive performance.
Mastering simplicity isn’t just a skill, it’s a strategic weapon that separates market leaders from the rest. At CXP, I assist to cut through the noise, sharpen operational focus, engage in robust VOC and VOE, and align every level of your organization to execute with discipline and precision.